Shipment and Return Policy

Shipment:

1. Processing Time: Orders usually ship within 4–8 business days (excluding weekends and holidays) after your order is placed and payment is confirmed. If an issue delays your order, we'll let you know.
2. Shipping Methods: We offer various shipping methods to accommodate different delivery needs. The available options and associated costs will be displayed during the checkout process.
3. Shipping Notifications: Once your order has been shipped, we will provide you with a shipment confirmation email containing tracking information, allowing you to track the progress of your package.
4. Delivery after dispatch: Estimated transit time is 4–8 days. U.S. deliveries are usually the fastest. Delivery to other countries varies by destination and can take longer. The 4–8-day window is an estimate; we guarantee a maximum delivery time of 30 days.
5. International Shipping: We offer international shipping to select countries. Please be aware that customs duties, taxes, and other fees may apply, and the customer is responsible for any additional charges imposed by the destination country.
6. Shipping Restrictions: In some cases, certain products may be subject to shipping restrictions due to legal, regulatory, or logistical reasons. We will notify you if any such restrictions apply to your order.

• Returns and Exchanges: (Lingerie can only be returned in case of technical defect, other returns are not accepted due to hygiene regulations)

1. Return Eligibility: We want you to be satisfied with your purchase. If you are not completely happy with your order, please reach out to us and we find a solution. In general, we do not accept returns sensual wellness item. 
2. Return Process: To initiate a return, please contact our customer support team or submit a return request through your user account on our website. We will provide you with instructions on how to proceed and any necessary return shipping labels or documentation.
3. Return Conditions: For a return to be accepted, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as when received.
• Any included accessories, manuals, or promotional items must be returned along with the main product.
• Certain items, such as personalized or perishable goods, may not be eligible for return. Please refer to the product description or contact us for clarification.

1. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
2. Refund Process: Once we receive the returned item and verify its condition, we will process the refund using the original payment method. Please note that it may take a few business days for the refund to appear in your account.
3. Exchanges: If you wish to exchange an item for a different size, color, or variant, please follow the return process as outlined above, and then place a new order for the desired item.
4. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the circumstances.